Issue
Order payment reached timeout and Magento will update the order to cancel status. But payment was successful after the timeout and it not able to change the order status back to pending. Need to do the following manual action to revert the status from canceled status to pending status.
Prerequisite
- Make sure to inform client to verified the payment completed before proceed this step
- Ensure the product status is In Stock and product quantity is more than 0
Check on the order log for the payment flow
The log flow will be first from the bottom is canceled then payment successful in the next log and status change to processing but the order itself still remain as canceled status.
To fix this, follow the following steps
Step 1: Search the order number and edit
Step 2: At the Order details page, at top right click Un-cancel button
Step 3: Proceed with standard process by creating invoice and generate shipment.
